Car Hire Terms & Conditions

Our rates include: Unlimited mileage (except with some types of vehicles in certain locations), collision damage waiver (unless caused by misuse), third party insurance cover (including the supplementary liability insurance in the USA), unless requested otherwise, theft protection insurance, government taxes and/or state imposed taxes (also bail bond in Spain).

Collision Damage Waiver: In some cases an excess charge is payable in the case of vehicles returned damaged. Please check in the full details / other information section or contact reservations.

Theft Protection Insurance: In some countries an excess charge is applied if the vehicle is actually stolen. If keys cannot be returned clients are still liable even if excess cover is purchased locally. Details should be requested at the time of booking. Personal belongings are not covered should they be stolen from the vehicle.

Not included: Fuel, personal accident insurance (optional), special request items (roof-rack, baby seat, etc.), additional drivers and/or young driver surcharges (where applicable). Out of office hours delivery fee if applicable, one-way charges if applicable, license fee in Channel Islands, cross border fees if applicable.

IT SHOULD BE NOTED THAT, IN COMMON WITH MOST CAR RENTAL COMPANIES, THE INSURANCE COVER OFFERED DOES NOT COVER TYRES/WHEELS, PUNCTURES, WINDSCREENS, INTERIOR OF THE VEHICLE, CONTENTS OF THE CAR IN THE EVENT OF THEFT, UNDERCARRIAGE, ROOF DAMAGE (IF ROOF RACK IS FITTED), WING MIRRORS AND CODED KEYS (WHETHER LOST OR LOCKED IN VEHICLE). VEHICLES ARE NOT COVERED UNDER INSURANCE WHEN DRIVING ON UNMADE ROADS OR TAKEN INTO ANOTHER COUNTRY WITHOUT PRIOR NOTIFICATION/PERMISSION.

Seasonal Rates: Where seasonal rates apply, the applicable rate will be the rate ruling on the date of collection, even if the period of hire extends into another season, unless otherwise advised.

Personal Accident Insurance: This is an optional insurance, which is usually covered by your holiday insurance policy (please check your policy). Simply Car Hire cannot accept liability for any charges incurred on documentation signed for and accepted locally.

Driving Licence: Hirers/drivers must produce a full driving licence (both parts for the new U.K license holders), NO PHOTOCOPIES ACCEPTED, held for at least one year in most countries (please check when booking). The car rental company reserves the right to refuse renting a car to a person with endorsements on their licence or who, in their opinion, is unfit to drive or does not meet eligibility requirements. In such cases, your contract with us becomes void and we will have no further liability to the hirer. It is advisable at all times, in all countries that drivers carry I.D. , ie, passport or international driving licence. In some countries clients who do not hold a license in English will be required to produce an international license as well.

Age Limits: These vary from country to country. The normal is that drivers must be 21 years or over, with at least 12 months minimum driving experience. Please check at time of booking. In some countries there is an additional surcharge payable locally for drivers under 25 years, please check when booking.

Car Groups/Models: All bookings are confirmed by group and vehicles supplied may be a different make and model to that advertised. In such cases we reserve the right to have a vehicle of similar size/specification supplied. Cars are insured to carry the maximum number of passengers. Eazy Car Hire cannot be held responsible if the vehicle is not large enough to fit all passengers and their luggage.

Vehicle Suitability: Upon collection of your vehicle and during the hire, if you are dissatisfied in any way with the standard of the vehicle, you must report this to the rental supplier immediately and to Eazy Car Hire in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by Eazy Car Hire.

Mechanical Difficulties: In case of breakdown or mechanical difficulties, you must immediately call the car hire company, whose telephone number will appear on the rental agreement. Authority to obtain repairs or replacement cars must be given by the local car hire company. If you are involved in an accident in the hire car, the local police and the car hire company MUST be informed, even if there is no damage excess. Keep copies of any relevant documentation you are asked to complete.

Deposits: Cars are usually supplied with a full tank of fuel and this is charged for at the time of collection. This does vary however, and in some countries other arrangements may apply. If clients enter into a different agreement locally with the supplier regarding the fuel option, Eazy Car Hire cannot be held liable. In most cases, a valid major credit card with available credit will be required to cover Fuel and any other extras payable locally. Deposits against damage are required in some countries and a major credit card can be used for these purposes. The credit card holder should be the main driver, otherwise, additional charges may apply. Direct debit cards are not accepted for deposit purposes and cash depostis are seldom accepted (please check when booking).

Delivery/Collection: This is normally free at airports during normal daylight/working hours (this varies locally and can be advised at the time of booking). If an out-of-hours service can be provided, there will be a local fee. If the flight is delayed yo may incur additional charges for waiting time. A rental voucher must be presented to the supplier on arrival, Eazy Car Hire cannot be held responsible if a rental is rejected due to the voucher not being available.

Driving Areas: Generally vehicles may be taken out of the original country of hire. There may be a local charge for this service (check with reservations). Vehicles must not be taken in to some Eastern European countries or Morocco. Cars may not be taken in to Mexico from the USA. Clients wishing to travel into other countries must make this known when placing a reservation and permission must be requested at all times.

Special Requests: Baby/child seats, roof racks, ski racks and snow chains may be available in most destinations provided they are specially requested at the time of booking, although these items cannot be guaranteed at any time. In most cases a small charge will be made. The cost of these items is subject to change without prior notification.

Traffic Offences: Clients are responsible for any parking fines, tow away charges or impounding fees incurred by them. Please note that this rule also applies to airport waiting areas and cars must be redelivered to points as instructed at time of collection.

Cancellations: Cancellation charges are as follows:
A charge of £10.00 (15.00 Euros or 20 US Dollars) applies to all cancellations notified up to 7 working days before start of hire. Shorter notice may incur higher charges, depending on vehicle and location. No refunds for no-shows at destination or failure to produce relevant documents including driving licence, early returns or cancellations after the hire start date. There are no refunds on any unused days. For cancellations, please contact the reservations office quoting your booking reference.
Amendments: For amendments, please contact the reservations office quoting your booking reference.

There will be no contract between the company and the hirer until the appropriate deposit has been received by the company and the booking confirmed in writing by the company.

The terms and conditions of hiring vehicles are governed by local laws and the rental contract signed locally on collection of the car is legally binding on the hirer. All reservations are made by Transhire World Wide Ltd. (on behalf of Eazy Car Hire) and all coupons and vouchers are issued by the company in their capacity as agents/intermediaries for the principals supplying the relevant services, upon the expressed condition that Transhire World Wide Ltd. is not responsible to the hirer for loss, damage, delay, injury, cancellation, alterations, irregularity or additional expenses suffered by the hirer whatsoever.

It is the hirer's responsibility to ensure that he is aware of the correct date and airport of arrival and that the correct flight number and time of arrival are given. Failure to do so could result in the car not being available. In this event, Eazy Car Hire or Transhire World Wide Ltd. will not be held responsible.

Should there be cause for complaint, Transhire aims to resolve any query within 28 days of receipt, some complaints may take longer owing to the nature of the issue and the information provided.

The company reserves the right to amend prices and conditions of hire without notice.

All amounts and age limits shown above are subject to change by the local supplier and/or government agencies, including increases in local VAT or other tax without notice